Frequently asked questions

  • Yes. All of our collars are adjustable. Because our products are geared towards large breed dogs, keep in mind that our S/M/L does not reflect most mainstream-size guides. We do not make collars for XS-Small breeds at this time. Learn about our sizing here.

  • For help with measuring and sizing, please visit our Size Guide.

  • All customized items are final sale. Be sure to measure your pet prior to ordering, or message us directly and we can help recommend a size for your dog. Learn about our sizing here.

  • In-stock items will ship within 5-7 business days.

    Custom orders may take 10-14 business days to ship out. Shipping time is additional and dependent on location.

  • Collars and Leashes- hand wash only in warm soapy water. You may lightly scrub with a bristle brush for any difficult stains. Do not bleach. Rinse and lay flat to dry. Do not use a washing machine/dryer as the metal hardware may be damaged or may damage your machine.

    Bandanas- to avoid shrinkage or fading, hand wash in cool water with detergent. Rinse and lay flat or hang to dry.

    Bow Ties/ Flowers- Spot clean with a damp cloth and hang or lie flat to dry. If flowers become flat, shake lightly to poof them up.

    Collar Charms- gently spot clean with a damp cloth.

    Dishes and Scoops- hand wash only in warm soapy water. Rinse and air dry. Not recommended for dishwashers. Do not soak or bleach (this may cause damage to the finish and appliques)

    ID tags- Do not soak or bleach. Wash gently with a damp cloth. Avoid using any abrasive materials to avoid scratching the finish.

  • Yes! Send us a message and we can chat further about our options.

  • Learn all about our nylon leashes and buckle options on our Product Information page here.